Administrative Office Technology


Along with the development of clerical skills on a variety of office machines including computers, the student develops judgment, attitude, dependability, cooperation initiative, and other personal qualities that are considered essential for success.  Since most office related jobs require working well with others, a considerable amount of emphasis is also placed on the need for poise, good grooming and the ability to get along with other members of the office team. 

Broad Units of Study include Keyboarding, Computer Essentials, Office Procedures, Office Applications, Financial Functions, Accounting, Payroll, Business Communications, Customer Service, Medical Terminology, Medical Ethics/Office Procedures, Intro to Medical Insurance, Intro to Medical Coding and Electronic Health Records.

This full-time program meets Monday-Friday from 7:45 a.m. to 2:15 p.m.



Information Detail
Time Commitment Full Time
Typical Program Length 12 Months
Clock Hours 1,296
Class Type Day
Credentials Certificate, Diploma
Total Tuition/Fees $4,119.00
Textbook/Supplies Cost

Program Credentials

Option NameHoursCredentials
General Office Assistant 432Certificate
Administrative Support Specialist864Certificate
Medical Administrative Assistant1296Diploma
Accounting Assistant1296Diploma
Administrative Assistant1296Diploma

Campus Locations

Tennessee College of Applied Technology-Shelbyville:
1405 Madison St.
Shelbyville, TN 37160


First Trimester: 
AOT 0001 - Worker Characteristic
AOT 1021 - Technology Foundations
AOT 1010 - Orientation & Safety
AOT 1005 - Success Strategies
AOT 1030 - Keyboarding & Data Entry
AOT 1040 - Office Procedures I
AOT 1050 - Computer Essentials
Second Trimester: 
AOT 0002 - Worker Characteristic
AOT 2015 - Word Processing Applications
AOT 2025 - Spreadsheet Applications
AOT 2030 - Office Procedures II
AOT 2045 - Employability Skills
Third Trimester: 
AOT 0003 - Worker Characteristics
AOT 3010 - Business Communications - Administrative Assistant
AOT 3020 - Customer Service
AOT 3030 - Financial Functions - Administrative Assistant
AOT 3040 - Practicum & Simulations
AOT 0003 - Worker Characteristics
AOT 3050 - Accounting
AOT 3060 - Payroll
AOT 3071 - Computerized Accounting
AOT 0003 - Worker Characteristic - Medical Administrative Assistant
AOT 3080 - Medical Terminology
AOT 3090 - Medical Ethics and Office Management
AOT 3100 - Intro to Medical Insurance
AOT 3110 - Electronic Health Records
AOT 3120 - Medical Practicum & Simulation


Microsoft Office Specialist (MOS) – MOS Associate, Word, Excel, PowerPoint, Access
Intuit – QuickBooks, Certified Professional Bookkeeper (CPB)
American Medical Certification Association – Medical Administrative Assistant, Electronic Health Records, Medical Billing and Coding Specialist
National Career Readiness Certificate (NCRC)


Angelica Lightfoot

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