Administrative Office Technology


Along with the development of clerical skills on a variety of office machines including computers, the student develops judgment, attitude, dependability, cooperation initiative, and other personal qualities that are considered essential for success.  Since most office related jobs require working well with others, a considerable amount of emphasis is also placed on the need for poise, good grooming and the ability to get along with other members of the office team. 

Broad Units of Study include Keyboarding, Computer Essentials, Office Procedures, Office Applications, Financial Functions, Accounting, Payroll, Business Communications, Customer Service, Medical Terminology, Medical Ethics/Office Procedures, Intro to Medical Insurance, Intro to Medical Coding and Electronic Health Records.

This full-time program meets Monday-Friday from 7:45 a.m. to 2:15 p.m.



Information Detail
Time Commitment Full Time
Typical Program Length 12 Months
Clock Hours 1,296
Class Type Day
Credentials Certificate, Diploma
Total Tuition/Fees $4,119.00
Textbook/Supplies Cost

Program Credentials

Option NameHoursCredentials
General Office Assistant 432Certificate
Administrative Support Specialist864Certificate
Medical Administrative Assistant1296Diploma
Accounting Assistant1296Diploma
Administrative Assistant1296Diploma
Legal Administrative Assistant1296Diploma
Admin/Marketing Assistant1296Diploma

Campus Locations

Tennessee College of Applied Technology-Shelbyville:
1405 Madison St.
Shelbyville, TN 37160


First Trimester: 
AOT 0001 - Worker Characteristic
AOT 1005 - Success Strategies
AOT 1010 - Orientation & Safety
AOT 1021 - Technology Foundations
AOT 1031 - Keyboarding & Document Processing
AOT 1040 - Office Procedures I
AOT 1051 - Computer & Calculator Essentials
AOT 1060 - Email Essentials
Second Trimester: 
AOT 0002 - Worker Characteristic
AOT 2015 - Word Processing Applications
AOT 2025 - Spreadsheet Applications
AOT 2026 - Business Presentations
AOT 2031 - Office Procedures II
AOT 2045 - Employability Skills
Third Trimester: 
AOT 0003 - Worker Characteristics
AOT 3011 - Business Communications - Administrative Assistant
AOT 3012 - Customer Service
AOT 3031 - Financial Functions - Administrative Assistant
AOT 3041 - Practicum & Simulations
AOT 0003 - Worker Characteristics
AOT 3050 - Accounting
AOT 3060 - Payroll
AOT 3071 - Computerized Accounting
AOT 0003 - Worker Characteristic - Medical Administrative Assistant
AOT 3080 - Medical Terminology
AOT 3090 - Medical Ethics and Office Management
AOT 3101 - Intro to Medical Insurance
AOT 3110 - Electronic Health Records
AOT 3121 - Medical Practicum & Simulation
AOT 0003 - Worker Characteristics
AOT 3011 - Business Communications
AOT 3021 - Customer Service
AOT 3031 - Financial Functions
AOT 3055 - Digital Media Design and Publishing
AOT 3056 - Social Media and Marketing
AOT 0003 - Worker Characteristics
AOT 3130 - Legal Terminology
AOT 3140 - Legal Office Technology
AOT 3150 - Legal Office Ethics & Procedures
AOT 3160 - Legal Office Practicum


Microsoft Office Specialist (MOS) Associate: Word, Excel, PowerPoint, and Outlook
Microsoft Office Specialist (MOS) Expert: Word, Excel, and Access
Intuit – QuickBooks Certified User, Certified Professional Bookkeeper (CPB), Design for Delight Innovator Certification (D4D)
American Medical Certification Association (AMCA) – Medical Administrative Assistant, Electronic Health Records, Medical Coder and Biller
IC3 Digital Literacy GS6
Entrepreneurship and Small Business (ESB)
Master Certification in Entrepreneurship
Communication Skills for Business (CSB)
WIN Work Ready


Angelica Lightfoot

careeronestop logo

Please keep in mind that some of the content that we make available to users through this application comes from Careeronestop Web Services. All such content is provided to users "as is." This content and customer’s use of it are subject to change and/or removal at any time.